Click each step to see the action. You can also click the picture or use the arrow keys.

  • It's important to keep your browser up to date, and to close down anything that may be affecting your speed. In this section we bring you through performing regular updates, scanning for spyware and getting rid of anything you don't need.
  • 1. Clearing your browser's cache: Your computer's cache stores images and web page information from recently visited sites, which makes them load quicker when you return
  • 2. However when your cache becomes full, the browsing speed might slow down and websites may be loaded incorrectly.
  • 3. To clear your cache, press Ctrl and F5 together within your browser. For more advanced options you can do this within your history settings on your browser.
  • 4. Update your browser: You should check you have the latest version of your internet browser installed.
  • 5. The more up to date your browser, the faster your connection is likely to be.
  • 6. Newer browser versions are already optimised for the types of content on newer websites.
  • 7. We suggest you check for the newest browser updates on a regular basis:
    Internet Explorer
  • 8. Exit Video Streaming: Streaming or peer to peer programs running in the background can slow down your broadband.
  • 9. These programs download content in the background, even when you're not looking at them on the screen.
  • 10. This type of software can significantly slow down your broadband speed and can use up a large amount of your data allowance.
  • 11. Exit the software completely to ensure it does not affect the speed of browsing.
  • 12. Disable Browser Add-ons: Browser Add-ons can sometimes slow down your Internet connection. Browser Add-ons are programs that extend the functionality of a browser, such as multimedia Add-ons, search bars, or pop-up blockers.
  • 13. If you suspect that Add-ons are causing slow performance, try starting your browser in "Add-ons disabled" mode.
    Add-ons are disabled only for the session, but if you find the performance improves, you can turn them off permanently.
  • 14. Scan for Spyware: Spyware can interfere with Internet connections, making them slow and/or unreliable.
  • 15. Spyware is a form of Advertising Supported software, which displays advertising banners while the program runs. This kind of advertising is most common in software that is free to use.
  • 16. eir recommends regular scans of the computer with security software for spyware.
  • 17. Please visit or for further information on Spyware removal.
  • 18. Update your Operating System: If you haven't updated your operating system or you're using an old one, such as Windows 2000, then this might significantly affect your speed
  • 19. We recommend you run Windows updates on a regular basis or even go to your operating system's website to download the latest version
  • 20. Updating your Computers drivers: Finally — your computer's drivers should update automatically but if not, you should go to the computer manufacturer's support website and check for updates.